Our privacy promise describes in clear
language how MushroomSource.ca ensures the protection of
the personal information you entrust to us.
Please read this document carefully, not because anything
in it is difficult to understand, but because we want you to know
that MushroomSource.ca protects your personal information. As you
read you will come across certain specialized words, Industry Terms.
We have underlined these words and provided definitions to make sure
everything is perfectly clear. Simply go to the back and
look under our “Industry Terms, and what they mean ” box.
We view our Privacy Promise not just as legal obligation.
When you became an MushroomSource.ca client, you
shared important personal information with us. You did this so we
serve you better and knowing we would honor and respect your privacy.
Your trust was not misplaced. At MushroomSource.ca we
are committed to offering you superior products and services, so
it should come as no surprise that we are also committed to meeting
the privacy standards applicable to you.
Let’s be perfectly clear. What is “personal information”?
“Personal information” is information about an identifiable
individual, but does not include the name, title or business address
or telephone number of an employee of an organization.
What information are we responsible for protecting?
MushroomSource.ca is responsible for protecting
your personal information in its possession or custody, including
personal information that has been transferred to, or received from,
a third party in the course of commercial activities for processing
or other purposes for which you have consented.
Collecting, using and disclosing your personal information.
Why do we do it?
We collect, use and disclose personal information for one
reason: to serve you better. Knowing you better helps us understand
your business and financial needs, communicate effectively with you,
and provide you with the services and products you want.
Let’s be specific. We collect, use and disclose your personal
- verify your identity;
- determine your eligibility for MushroomSource.ca products
and services, and for products and services that may be of interest
to you from organizations with whom we have strategic alliances,
and to offer these products and services to you;
- detect and prevent fraud;
- compile statistics and conduct market research;
- comply with the law; or
- comply with tax requirements.
To keep you informed about our latest offers, we may
notify you of current promotions, specials and new additions.
You may unsubscribe from our newsletters by following the unsubscribe
instructions in any email you receive from us.
We use "cookies" to keep track of your current
shopping session to personalize your experience and so that you may
retrieve your shopping cart at any time
Personal information may be collected, used or disclosed for any
of these “Identified Purposes” set out above. If your personal information
is not needed for one of the Identified Purposes, we will not use
or disclose it without obtaining additional consent from you.
How do we gather your personal information?
The collection, use and disclosure of your personal information
depend on how you do business with us. We may gather information
from the following sources:
- from you, on application for our products and services,
or on other forms filled out through telephone, e-mail
or face-to–face interviews; for example your name, address,
telephone number, e-mail address;
- from your interactions with us;
What you are committing to when you share personal information
If you provide personal information to us or through any
of the previously mentioned sources, you do so with the understanding
that your personal information may be used by MushroomSource.ca
Your knowledge and consent are required before we may collect,
use or disclose your personal information, except in special circumstances,
such as during a fraud investigation, an investigation by the police,
or in situations otherwise permitted by the law.
How do you provide us with your consent?
We accept any of the following as your consent for MushroomSource.ca
existing use and future collection, use and disclosure of your personal
information for the identified Purposes:
- your receipt of this Personal Information Policy, unless
you advise MushroomSource.ca in writing, that
you do not agree with the terms stated in this Policy,
and that you wish to opt out of all or portions of it;
- your unrestricted provision of information to MushroomSource.ca
either directly or through agents;
- your express written or oral consent as obtained through completion
of an application form for any of our products and services; or
- your consent as provided by your authorized representative, such
as a legal guardian or power of attorney.
In some circumstances, your consent may be implied. For instance:
if you order products and/or services for your family, or
anyone else, you represent that you have obtained consent from them,
even though they might not be present during the application process,
to the collection, use and disclosure of their personal information
for the Identified Purposes.
You have the power to say no. How you can withdraw
You may withdraw your consent at any time upon reasonable
notice, subject to legal or contractual restrictions. Please
note, however, that withdrawing your consent may affect
our ability to continue to provide you with the products and services
that you have or would like to receive. To withdraw your consent,
you should contact our Privacy Officer at the address listed below.
Unless we hear otherwise from you, you are giving to us your consent
for the collection, use and disclosure of personal information as
provided in this Policy for the Identified Purposes.
How long do we keep your personal information?
Your personal information is retained only as long as we
need it to effectively provide products and services to
you, and for a reasonable length of time thereafter in case we need
to meet any potential obligations or legal or government requirements.
MushroomSource.ca shall use care when storing or destroying your
personal information in order to prevent unauthorized access.
How do we protect your personal information?
Whether in electronic or paper- based format, MushroomSource.ca
maintains strict security systems to safeguard your personal
information from unauthorized access, disclosure or misuse.
As well, when we no longer need your personal information, we take
as much care to destroy it as we do when storing it. In the event
that we transfer your personal information to a third party for
processing (for example, when printing cheques, managing claims
and client statements, or for data processing), we contractually
require any person or organization providing products or
services on our behalf to protect our customers’ confidentiality
in a manner consistent with our own internal measures, or as required
Your right to access your personal information.
You have a right to access your personal information that
we have in our possession or control. You also have a right
to know which third parties have received your information from
How do you access your personal information?
Please make your request in writing to MushroomSource.ca
Privacy Officer, stating as specifically as possible which personal
information you are requesting.
We will try to respond to such requests as soon as possible,
and will advise you if for some reason we cannot respond
right away. MushroomSource.ca may charge you a reasonable
fee for providing access to your personal information, but only after
first advising you of the approximate cost. In providing you with
a list of the organizations to whom we have disclosed any of your
information, we will try to be as precise as possible. When it is
not possible to provide an exact list of such organizations to which
we have disclosed your personal information, MushroomSource.ca shall
provide a list of organizations to which we may have disclosed the
MushroomSource.ca has the right to refuse your
request for access to personal information if:
- the information is protected by solicitor-client privilege;
- granting access would reveal confidential commercial information;
- doing so would reasonably be expected to threaten the life or
security of another individual;
- the information was collected for purposes related to the detection
and prevention of fraud;
- the information was generated in the course of a formal dispute
resolution process; or
- the information would likely reveal personal information about
Keeping your information accurate. MushroomSource.ca strives
to ensure that the personal information we have on file about you
is as accurate and up-to-date as necessary for the Identified Purposes
for which it is to be used. If any information needs to be updated
or amended to reflect a change in your situation, we make every effort
to update our records. MushroomSource.ca shall amend personal
information that is materially inaccurate or incomplete and, where
appropriate, shall endeavor to advise other parties having access
to the information in question
How to contact us.
Direct any queries about this Policy to MushroomSource.ca
Privacy Officer at the mailing address
listed below. For more information, to file a complaint,
to make enquiries, or to opt out of all or parts of this
Policy, please contact MushroomSource.ca Privacy Officer:
800 Steeles Ave. W. #B10155
Thornhill, Ontario L4J 7L2
If you have a complaint, we want to know about it.
If you have a complaint related to this Personal Information
Policy or any of our procedures, contact our Privacy Officer. If
your complaint is justified, we will take the steps necessary to
resolve the issue, including amending our Policy and practices,
Industry terms, and what they mean.
Power of attorney…The authority given to one person or corporation
to act on behalf of another person or corporation in legal and financial
Third party….Person other than you who is involved in a transaction.
About this document.
This Personal Information Policy spells out the responsibility of
the MushroomSource.ca (“we”,”our”,”us”), and your rights
as our applicant, customer, former customer or claimant (“you” or
“your”), regarding the collection, use and disclosure of your personal
This Personal Information Policy is subject to any amendments which
will be posted on MushroomSource.ca website and will also
be available from MushroomSource.ca Privacy Officer.